One of the most frequently cited perks of AI in the enterprise is the promise of the technology boosting human productivity. In more specific terms, these boosts are often positioned as: Meetings do ...

Anna has extensive experience in enhancing employee engagement and talent management within diverse North American enterprises. She is skilled in leveraging data-driven insights and critical thinking ...

Social Setting In a Tuesday session Dave Stein, principal with Stein Consulting Group, shared results of a team collaboration "shootout" in which he compared top apps, and on Wednesday I hosted a ...

Preview this pair of sessions rounding up “boots on the ground” perspectives from professionals who have migrated their UCaaS or voice systems.

Explore the latest news and expert commentary by Mark J. Fletcher, ENP, brought to you by the Contributor of No Jitter ...

There’s potential for great good with a decentralized Web – and great risk. Whether people consider the risk as they develop Web3 will determine whether it’s really great.

Implementing an emergency response and safety platform can be a mammoth undertaking. Here’s a framework for how to do it.

A director of people analytics explains how to reinvent employee engagement through the use of opinion surveys.

Part one of this two-part article series covered the financial benefits available to businesses using a voice cost optimization service or considering the service. My conversation about voice cost ...

It’s a buyer’s market, and drilling down to make sure a solution meets your organization’s unique requirements is a must, said Prachi Nema, principal analyst at IT research firm Omdia, a No ...

A modernized contact center will never succeed solely based on technology. Instead, technology must pair with a willingness to experiment and the inclusion of agents in solution design.

This week we share announcements around SD-WAN solutions, a Microsoft Teams integration, meeting room technology, SMS and video APIs, and a virtual workplace platform.