The new feature uses AI to process tasks, provides insights, and makes changes using natural language interactions.

Amazon Connect announces several new capabilities including Gen AI prompting to automatically create outbound campaign, ...

Automated AI-powered agent wellbeing tools, such as automatic break scheduling and shift adjustments, can greatly improve ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

Vendors are trying to appeal to employees to make the case that adopting AI-powered tools is in their best interest.

The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.

Understanding the productivity impacts of remote work was difficult as there is rarely a baseline, or regular measurement, of productivity for most knowledge workers. A single universal metric does ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

The new, out-of-the-box agents include the following: Agents in SharePoint Users can create their own agents, tailored to specific SharePoint files, folders or sites that support common business ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he stands on everything ...