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Sippio Beacon Aims to Improve the Process of Producing and Quoting Orders
The new feature uses AI to process tasks, provides insights, and makes changes using natural language interactions.
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No Jitter Midroll: Amazon Connect Debuts New Gen AI Feature for Outbound Campaigns
Amazon Connect announces several new capabilities including Gen AI prompting to automatically create outbound campaign, ...
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What to Expect With the New Federal Communications Commission
The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...
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Six Thoughts On the Talkdesk Analyst Summit
The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.
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telecom regulation
The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he stands on everything ...
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AI Rapidly Reshapes Contact Center Agents’ Responsibilities
The latest generative AI-powered virtual agents can do much more, including holding real conversations, answering questions in detail, and even solving problems or making sales on their own. Powered ...