The AI in use at Verizon and elsewhere has made incredible strides in the last couple of years, said Rob Walker, Pegasystems general manager of customer engagement. However, hallucinations still ...

With CallMiner and VOCALLS, organizations gain an end-to-end, automated platform to meet customers on their preferred channels, gather insights from conversations between humans and virtual agents to ...

Treasure Data's five new AI Suites address the needs of professionals across marketing, customer experience, and customer service teams. All AI Suites are infused with AI agents and built on Treasure ...

Knowledge, Search, and Audience Agents bring natural language and automated marketer workflows to Uniphore CDP.

AdDaptive Activate, for seamless data onboarding that integrates CRM data, buying intent signals, and validated offline business data for a holistic view of target accounts. Automated Audiences ...

Network security isn't just about locking everything up tight; it's about making sure the right people can get what they need, without opening the door too widely.