In today’s fast-paced business world, your call center is often the first touchpoint between your brand and your customer. That means your call center software isn’t just a tool—it’s the backbone of ...

If your business is still using basic ringtone, it’s time for an upgrade to Interactive Voice Response (IVR). Here's why intelligent voice response systems are transforming the way companies handle ...

In today’s always-on world, your customers expect immediate answers—anytime, anywhere. But hiring agents to stay online 24/7 can be expensive, inefficient, and impossible for most businesses. So how ...

Whether you're running an eCommerce brand, financial service, logistics company, health clinic, real estate agency, or school—an AI-powered WhatsApp chatbot is your sales booster. It can handle FAQs, ...

A modern call center in Kenya is more than a place for answering phones — it’s a powerful tool for delivering exceptional customer support, improving service speed, and reducing costs. With the rise ...

Business Process Outsourcing (BPO) companies can greatly enhance their efficiency, customer service quality, and operational costs by integrating AI-powered call centers. Rather than replacing humans, ...

Cameroon has a robust telecommunications sector with over 24 million mobile phone users, reflecting a high penetration rate across the country. Internet penetration stands at around 60%, indicating ...

Tunisia has a growing telecommunication sector, with around 16 million mobile phone users, representing a mobile penetration rate of over 136%. Internet penetration is also strong, with around 8.1 ...

The Central African Republic (CAR) has a growing telecommunication sector, with around 2.8 million mobile phone users in a population of approximately 5.4 million people. Internet penetration, however ...

Comoros, a small island nation in the Indian Ocean, has seen steady growth in its telecommunication sector. With a population of around 850,000 people, the number of mobile phone users has surpassed ...