CMS has aimed to improve patient outcomes and reduce the overall cost of care by implementing value-based care ...

My mother was a nurse—a community health nurse cum midwife. Therefore, I grew up around clinics and hospitals. While friends ...

Secretary of Veterans Affairs Doug Collins describes a focus on 'customer service' as he settles into his role leading the ...

Our patients are going to see great care go to absolutely excellent care and we want to be the regional leader,” said CEO Donovan Blackburn.

GE HealthCare (Nasdaq: GEHC) + announced today that it appointed Jeannette Bankes as president and CEO for its Patient Care Solutions business. Bankes succeeds Tom Westrick, who plans to retire ...

The protocol empowered patients with glioblastoma to make their own care decisions before cognitive decline. Researchers said the protocol could improve end of life quality. SAN DIEGO — An early ...

About 36% of Optum patients who responded reported serious customer service issues that have interfered with their care. Optum says it understands the frustrations some of its patients have been ...

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...

Objectives This study aims to analyse the relationship between patient education and the quality of surgical nursing care as perceived by patients. The background of the study lies in the importance ...

The results were released this week and found patients are highly critical of the practice’s quality and accessibility of care, as well as billing problems and customer service, since it was bought ...

It was 2024—a point at which most people in America considered the pandemic long since over. But it wasn’t for me. Some days, ...

The Supreme Court on Wednesday appeared likely to side with Planned Parenthood in a South Carolina case testing whether Medicaid patients may sue for access to non-abortion health care from the ...