My mother was a nurse—a community health nurse cum midwife. Therefore, I grew up around clinics and hospitals. While friends ...

Secretary of Veterans Affairs Doug Collins describes a focus on 'customer service' as he settles into his role leading the ...

Inadequate coordination of patient discharges was named among the top 10 threats to patient safety in 2025, according to a recent report from ECRI and the Institute for Safe Medication Practices. Gaps ...

Our patients are going to see great care go to absolutely excellent care and we want to be the regional leader,” said CEO Donovan Blackburn.

WINTER GARDEN, Fla., April 8, 2025 /PRNewswire/ -- Modern Foot & Ankle is excited to announce a bold new chapter in their journey as they officially transition to Evolve Health. While the name ...

The protocol empowered patients with glioblastoma to make their own care decisions before cognitive decline. Researchers said the protocol could improve end of life quality. SAN DIEGO — An early ...

NY, released survey results showing hundreds of patients of Optum-owned providers faced billing, customer service and care ...

About 36% of Optum patients who responded reported serious customer service issues that have interfered with their care. Optum says it understands the frustrations some of its patients have been ...

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...

Objectives This study aims to analyse the relationship between patient education and the quality of surgical nursing care as perceived by patients. The background of the study lies in the importance ...

The results were released this week and found patients are highly critical of the practice’s quality and accessibility of care, as well as billing problems and customer service, since it was bought ...

It was 2024—a point at which most people in America considered the pandemic long since over. But it wasn’t for me. Some days, ...