A great knowledge base usually follows a set of best practices. These will help you deliver useful content to your customers, and empower them to help themselves. We’ll now go through 10 real ...

Your knowledge base has information architecture whether ... should naturally follow – as long as you also use these best practices. Don’t be afraid to ask for feedback from your customers ...

Knowledge visualized. Your knowledge base could have the best of the best knowledge. However, your customers should be able to get to it easily and instantly. This can only happen if you create ...

A few best practices for knowledge base IA: Bonus tip: If you have a large knowledge base or want to build in scalability, consider using a subdomain like help.yourwebsite.com. Because users visit ...

specific content objects might be linked in from the knowledge base, or sometimes surfaced through background searches… Transform Customer Service With Next-Gen Knowledge: Why and How The consumer has ...

Best Practices for Maintaining an Effective Knowledge Base Maintaining an effective knowledge base is essential for any organization. It ensures that employees have access to the information they ...

However, extraction versus comprehension are two very different things, making it critical to have a knowledge base to integrate numerous datasets and show the relationship between different data ...