Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.

The Civil Defence, Correctional, Fire and Immigration Service Board (CDCFIB) has postponed the online recruitment process for job seekers into the paramilitary agencies until July 21.

Denver's Career Service Board voted Monday to allow merit to be decided when considering layoffs, reducing the consideration of seniority in cuts.

Everyone still claims to value customer service, but as the average CEO tenure has shortened, executives have become more focused on delivering quick returns to shareholders and investors.

SEPTA board members voted to dramatically cut service and raise fares to fill a $213 million hole in the budget.

On Thursday afternoon, SEPTA's Board approved what General Manager Scott Sauer has called a 'bad budget,' that includes service cuts -- eliminating some lines completely -- and fare hikes across ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Samsara Inc., the pioneer of the Connected Operations ® Platform, today announced its 2025 North America Customer Advisory Board. The distinguished members of Samsara’ s 2025 North America ...

Samsara's platform is advanced by the direct input of its Customer Advisory Board, ensuring its products meet the evolving needs of physical operations.

Samsara Inc. ("Samsara") (NYSE: IOT), the pioneer of the Connected Operations ® Platform, today announced its 2025 North America Customer Advisory Board. Its members are at the forefront of the ...

Despite an outpouring of support for a rival local bidder, the Massachusetts Department of Transportation’s board on Wednesday awarded a 35-year redevelopment lease for the state’s 18 highway ...