For decades, customer service was treated as a cost to be minimized — a department that existed to fix problems rather than fuel progress. But in today’s connected economy, every customer interaction ...

Recently, this column focused on how to locate crappies during the fall time frame. But that’s just the first part of the puzzle. Having found them, the next step is getting them to bite — the ...

Holmes County's economy thrives despite lacking major highways and widespread technology. The success is largely attributed to its people, strong community values, and a focus on small businesses.

Customer feedback is one of the most important resources for a business owner. Who better to highlight what your business is doing well and how it can improve than the people interacting with it on a ...

The "Presentation Skills for Lawyers: Maximising your Impact Training Course" training has been added to ResearchAndMarkets.com's offering. This in-depth, practical and interactive workshop has been ...

Over the past year, many companies began their generative AI journeys with Microsoft 365 Copilot. As the technology evolves, these organizations are discovering innovative ways to drive impact across ...

The tech industry has created many new roles over the years, each designed to address specific challenges or opportunities. Chief Revenue Officers (CROs), for example, have proven effective by ...

Retaining existing customers is essential for small and mid-sized businesses where resources are often limited and every loyal customer can have a disproportionate impact on profitability. While ...

Picture this: You’re about to buy something online, but the site doesn’t remember who you are, so you go buy your item elsewhere, or just not at all. What might sound like an unlikely scenario happens ...

Elias Torres has achieved a lot for somebody who immigrated to the U.S. from Nicaragua at 17 without knowing any English. He served as a VP of engineering at HubSpot before co-founding Drift, a ...

If you need to create engaging presentations for work or clients, using OpenAI’s ChatGPT AI assistant can help you easily brainstorm ideas, layouts, text, images and more. Helping you to create ...