Enter the Customer Service team. These individuals are hired to fix things, at least that is the plan. Instead, the plan is ...

Artificial intelligence is helping banks and credit unions reduce friction points in their customer experiences and more, per ...

Your Customers Live on Mobile.Your Service Doesn't.New research reveals the shocking disconnect between how retail leaders communicate personally vs. how they serve customers.Key Insights:46% of ...

Well, in an attempt to make things better for the consumers, Oppo has announced a very big upgrade to its customer service systems. The system is being powered by its AndesGPT LLM and uses generative ...