Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

3. Time Management Skills Despite all the tasks customer service staff should handle on a daily basis, they must still be able to perform all these tasks in a swift and efficient manner.

Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...

This workshop, which is Professional Administrative Assistant Module 4, can be useful for anyone responsible for delivering internal and external customer service. Register here for the two-part ...