As I am working on the lists of remote job leads most days of the week, I come across a ton of companies I've never hear ...

Your Customers Live on Mobile.Your Service Doesn't.New research reveals the shocking disconnect between how retail leaders communicate personally vs. how they serve customers.Key Insights:46% of ...

The best skills for your resume are those that showcase your abilities and align with the employer’s needs. Hard skills are teachable, measurable, and job-specific. Soft skills refer to personality ...

Anyone can develop communication intelligence (CQ) through dedication, intentional practice, and mindful application of ...

What is the "Gen Z Stare?" Older TikTok users say that Gen Z workers often give blank, unresponsive stares. Gen Zers are ...

Australian flag carrier is investigating significant data theft of personal information for up to 6 million customers after a third-party platform used by its call centre was compromised ...

Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.” ...

OpenAI open sourced a new Customer Service Agent framework — learn more about its growing enterprise strategy Carl Franzen @carlfranzen June 18, 2025 3:30 PM ...

The Trump Organization said its $47.45 monthly service will includes unlimited calls, text and data. It's also rolling out a $499 mobile phone.

Mocked Trump Mobile yanks coverage map that ignored Trump renaming Gulf of Mexico A Trump-branded smartphone due out by September is likely to draw criticism.