Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

Pro-tip: Use a contact center solution that connects with other important customer service software in your business (like ... This results in B2B support teams prioritizing different skills. A good ...

VALHALLA – With thousands of job openings in the Hudson Valley, educators and employers are collaborating to train a new generation of phone-centric workers who may lack social skills like ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. Knowing whether you have the best cell phone plan for your needs can put an end to those ...

A customer was upset about service received at a phone repair shop, which led to a fight and then fatal shooting that left the customer and employee dead, Texas ...

What Is the Automated Customer Account Transfer Service (ACATS)? The Automated Customer Account Transfer Service (ACATS) facilitates the transfer of securities from one trading account to another ...

Call transfers occur when agents lack the skills to handle customer queries ... Customers don’t just contact customer service to find a resolution to a problem. Often, they also want to express ...

In the last-minute switch, the SSA delayed DOGE-induced changes following a firestorm of nationwide complaints.

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.