What is the "Gen Z Stare?" Older TikTok users say that Gen Z workers often give blank, unresponsive stares. Gen Zers are ...

Vertex Global Services plans to impart AI skills to 8,000 professionals in India over 3 years, boosting the BPO sector's ...

Maintained a 98% customer satisfaction score over 12 months by consistently resolving issues on the first contact and providing clear follow-up communication. The best skills for your resume are those ...

The Gen Z stare is unsettling managers and confusing workplaces. But it’s more than just eye contact -- it’s about shifting ...

This initiative is poised to revolutionise their in-house capabilities, backed by the launch of the VAssist tool to build efficiencies in contact centre processes, a statement said.

Heimdal reports a surge in AI impersonation scams, predicting the conversational AI market will rise significantly. Scammers ...

Zoom Communications, Inc. (NASDAQ: ZM) today delivered new agentic AI capabilities to help users complete tasks across ...

Statistics Canada stated in the 2013 report released June of 2015 approximately 12.7 million volunteers contribute 1.96 ...

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Anyone can develop communication intelligence (CQ) through dedication, intentional practice, and mindful application of ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain times.

Australian flag carrier is investigating significant data theft of personal information for up to 6 million customers after a third-party platform used by its call centre was compromised ...