Maintained a 98% customer satisfaction score over 12 months by consistently resolving issues on the first contact and providing clear follow-up communication. The best skills for your resume are those ...

In today's post, I've made a list of companies that pay $12 an hour or more. It's safe to say that for many people, $12 ...

Heimdal reports a surge in AI impersonation scams, predicting the conversational AI market will rise significantly. Scammers ...

Statistics Canada stated in the 2013 report released June of 2015 approximately 12.7 million volunteers contribute 1.96 ...

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Anyone can develop communication intelligence (CQ) through dedication, intentional practice, and mindful application of ...

Evolve now or risk being left behind' - Sara Cerruti, Vice President Global Customer Transformation for PTC ServiceMax shares ...

We spoke to a Chief Product Officer who told us that to build great products you need a deep knowledge of technology, the ...

Hold Assist in iOS 26 is the very best kind of iPhone feature, in that it requires no intervention on your part to kick into ...

In fact, it's one of the biggest complaints people have about the service, and it's entirely valid. So, how do you actually reach Starlink customer service?

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

Here's what it is, why they're doing it, what it means and how to avoid committing a phone faux pas of your own.