SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC).

Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty, says Micah Solomon, a customer service ...

There is a mistake that many companies make when it comes to customer service training. I’ll get that in a moment. For now, let me make the case for why it makes sense to invest in customer service.