getty When companies begin their effort to initiate a customer advisory board (CAB), they are sometimes asked by their senior management for a “business case” for creating one.

Improving customer service wasn’t a formal recommendation, but the Oversight Board has helped illuminate the issue as part of the broader feedback it gives to Meta, Harris said.

So many seem to view customer service as an "extra" rather than an essential part of managing the business's reputation. But in reality, how a company treats its customers on a daily basis is what ...

Board members asked NJ Transit's customer advocate to be more transparent about how challenges and problems are addressed, and what can be improved.

With the rise of platforms strictly dedicated to customer reviews, you can’t get away with offering anything less than spectacular service. It is our job as business owners to rise to the occasion.

SAN FRANCISCO-- (BUSINESS WIRE)-- Forethought, the leading generative AI for customer support automation, today announced the appointment of Rob Markey to its Board of Directors. Markey brings ...

SmartSense by Digi announces Food Service Advisory Board Chairman and Members to Empower Organizations Leveraging IoT Solutions, Promote Efficiencies, and Increase Effectiveness Within Sector ...

Ever wonder what happens after a customer hears this prompt: “On a scale of 0-to-10, how satisfied were you with your customer service experience?” When customers get a text or email prompt ...