The airline and the union have now reached a deal. But pathetic and irresponsible does not begin to describe the “customer ...

Zendesk once pushed its AI vision, but now customers are leading the charge. Its CTO, Jason Maynard, explains how this ...

Jonathan Hunt, MARTA's chief legal counsel, appointed as interim CEO, supported by a strategic advisory group led by former MARTA chief Keith Parker.

The Signal Mountain Council, acting as the town’s Water Board, heard an appeal for a water leak adjustment for property owners at 12 Highdown Court. The leak occurred on the customer’s side of the ...

During my visit to the United Kingdom, I came across a customer care initiative in UK supermarkets where they provided a free notice board for customers to place adverts .....buy, sell, or give away ...

Dutch airline KLM confirmed on Wednesday that its customers were affected by a leak of personal data, blaming an issue with an external platform used to manage customer service. As a result, it was ...

Google Cloud AI contact center innovator UJET acquired by Onix to boost CCaaS, customer experience, and appoints Google leader Lee Moore as a director.

Broadband ISP and mobile operator Virgin Media and O2 (VMO2) has this morning informed ISPreview that they’ve created and launched a new AI (Artificial Intelligence) tool, Lumi AI, which aims to “ ...

Trump wants to reverse the staffing cuts he's overseen for IRS customer service. House Republicans disagree. The Trump administration is warning of dire consequences if it cannot reverse the tax ...