News

Birmingham Water Works makes case to senators considering restructuring board of directors
The Alabama Senate County and Municipal Government Committee approved a bill making changes to the make up, operation, and ...
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Building a culture of excellent customer service – a sales woman’s perspective
In my world I sell by always employing the best customer service principles. Many relationship managers, salespersons, and ...
Broughton touts DCPS achievements
With the 2024-25 school year nearing its end, Daviess County Public Schools Superintendent Charles Broughton told DCPS board members the district is creating new programs aimed at gifted students and ...
Alabama legislators OK big change for Birmingham Water Works Board
Supporters say changes at the water works are needed to address customer complaints while detractors decry an unfair takeover and loss of control.
No customer left behind: Why customer-centric business practices should be a priority for every CEO
Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...
‘Give us 6 months’: BWWB chair says utility deserves time to prove changes are working
Birmingham Water Works Board Chair Tereshia Q. Huffman says a new bill that would convert the utility to a regional board, and throw out the current board members, doesn’t reflect the reality of ...
An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess
The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...
Opinion
The Clinton Herald5dOpinion
Social Security customer service crisis puts spotlight on new Social Security commissioner
Social Security has struggled with customer service for years. Declining funding and personnel reductions have left Iowans dealing with long wait times for appointments, getting busy signals on the ...