Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

In Build a World-Class Customer Advisory Board: How to Create Deeper Relationships and Validate Strategies, she illustrates how companies can leapfrog the competition by listening to their customers.

A little over two months into his new gig running Intel, CEO Lip-Bu Tan is laying out his plans to turn Intel into a legitimate chip manufacturer.

As complaints mount about the new tap-and-go cards for buses and subways, transit officials have approved $13 million extra ...

Maine Rural Water Association is now handling West Paris Water District's accounting and customer service functions, as the ...

An international union representative told the Core Transit board at its May 14 meeting that he suspects a well-known ...

A commission that approves utility rate adjustments across the state says it considered many factors before approving some of ...

By Madeleine Ngo Postal Service leaders on Friday selected David Steiner, a member of FedEx’s board, to be the country’s next postmaster general, a choice that critics fear could expedite the ...

Spirit increased 3% to 69 despite facing a decrease in flight operations. The bargain airline appears to be taking advantage of lower volumes to improve its customer service, including eliminating ...

Last year, Public Service Co. of New Mexico ... you have been given," said Larky Hodges, a customer with solar on her home, while addressing the board. "There are many energy consulting companies ...

The bargain airline appears to be taking advantage of lower volumes to improve its customer service, including eliminating ... stays on top despite across-the-board declines Online travel agencies ...