Entergy's constructive relationships with regulators in most of its service territories have been a positive for shareholders by reducing regulatory risk and supporting consistent earnings growth.

The airline and the union have now reached a deal. But pathetic and irresponsible does not begin to describe the “customer ...

Jonathan Hunt, MARTA's chief legal counsel, appointed as interim CEO, supported by a strategic advisory group led by former MARTA chief Keith Parker.

The Signal Mountain Council, acting as the town’s Water Board, heard an appeal for a water leak adjustment for property owners at 12 Highdown Court. The leak occurred on the customer’s side of the ...

During my visit to the United Kingdom, I came across a customer care initiative in UK supermarkets where they provided a free notice board for customers to place adverts .....buy, sell, or give away ...

The Rhode Island Public Transit Authority Board of Directors postponed a vote on service cuts after Gov. Dan McKee asked the board to develop a new proposal.

The 1 Big Mistake Companies Are Making by Adding AI to Customer Service Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

Members of Civic Federal Credit Union have reported long hold times and trouble accessing their accounts following a recent merger.

Artificial intelligence is helping banks and credit unions reduce friction points in their customer experiences and more, per new research from American Banker.

The Stamford Board of Education rebuked a recent complaint filed by the Stamford Education Association teachers union against Superintendent Tamu Lucero.

Trump wants to reverse the staffing cuts he's overseen for IRS customer service. House Republicans disagree. The Trump administration is warning of dire consequences if it cannot reverse the tax ...

<p>WILKES-BARRE — A new indoor self-storage company will be moving into 454 S. Main St., the former home of Petroleum Service Company (PSC), which relocated its operations to a brand new ...