New water works rules cut speaking time, restrict ability to address board, drawing criticism from activists and county commissioner.

Social Security's acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency's ...

The action Wednesday seems to signal the court's support for President Donald Trump's effort to remove some limits on ...

The Board of Certification/Accreditation is a winner in this year’s Stevie Awards for Sales & Customer Service, its 12th award since 2013 ...

The recognition comes from the American Public Power Association (APPA), a trade group that represents more than 2,000 ...

Join Dr. Michael Hinojosa, a distinguished leader with over 27 years of superintendent experience in districts including Dallas ISD (TX) and Cobb County (GA) as he shares insights on bringing bold ...

Harrison Township officials say they’ve received ‘hundreds, if not thousands’ of complaints about the waste hauling contract.

Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...

The Alabama Public Library Service terminated Nancy Pack as its executive director during the closing moments of the board meeting Thursday and slashed funding to a library in Fairhope. Both moves ...

Is this the experience you want for your customers? Understanding what the best customer service journey looks like can be challenging. With so many tools and services available—not to mention ...