getty When companies begin their effort to initiate a customer advisory board (CAB), they are sometimes asked by their senior management for a “business case” for creating one.

So many seem to view customer service as an "extra" rather than an essential part of managing the business's reputation. But in reality, how a company treats its customers on a daily basis is what ...

With the rise of platforms strictly dedicated to customer reviews, you can’t get away with offering anything less than spectacular service. It is our job as business owners to rise to the occasion.

Board members asked NJ Transit's customer advocate to be more transparent about how challenges and problems are addressed, and what can be improved.

Google Cloud AI contact center innovator UJET acquired by Onix to boost CCaaS, customer experience, and appoints Google leader Lee Moore as a director.

Ever wonder what happens after a customer hears this prompt: “On a scale of 0-to-10, how satisfied were you with your customer service experience?” When customers get a text or email prompt ...

Improving customer service wasn’t a formal recommendation, but the Oversight Board has helped illuminate the issue as part of the broader feedback it gives to Meta, Harris said.

The addition of customer service representatives who are able to actually speak with users could solve a long-running headache for many.

Birmingham Water Works Board seeks to reestablish customer trust with #BillBetter Updated: May. 31, 2023, 1:58 p.m. | Published: May. 30, 2023, 4:19 p.m.

The board approved what Gutierrez described as a "short-term letter agreement" with Accenture, with a cap of $3.4 million.