From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Data platform provider introduces configurable customer identity matching technology that operates within existing data ...

Law firm leaders must ensure their associates understand that relationship building, not just tactical expertise, is key to ...

Developing ways to measure your customers’ success and happiness with your business is key to maintaining their loyalty and ...

The regression is unsurprising, according to Brian Cantor, managing director of the Customer Management Practice’s digital division, which includes CCW Digital. “In addition to experiencing many of ...

In the pursuit of growth, companies often strive to attract new kinds of customers. But if those new segments have needs, ...

Our picks for the best gifts for long-distance relationships will make you feel close even when you're apart. Here are our top picks for 2025.

Best real estate CRM: Our top 9 picks to stay organized & top-of-mind, nurture leads, integrate with your other tools & scale your business.

In this episode of New Zealand Channel Voices, Reseller News speaks with Rana Stephan, winner of the 2024 Women in ICT Achievement Award, about her 30-year journey in the technology sector and the key ...

Extreme weather such as heatwaves increases the probability of power system supply shortages, thus necessitating enhanced customer flexibility in instances of limited generation-side resources. This ...