Pegasystems has long been considered a leader in BPM and a smaller player in CRM. Management sizes the market at $60 billion-$70 billion, which includes both CRM and BPM. We note that the Pega ...

Talkdesk applies agentic AI automation to banks' and credit unions' customer service and support workflows with AI Agents for Financial Services.

Unanet, the leading provider of project-based enterprise resource planning (ERP) and customer relationship management (CRM) for the government contracting (GovCon) industry, today announced that ...

Building a Customer Relationship Management (CRM) system from scratch is a major undertaking that can give your company a ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

We recently published a list of 10 Best Stocks to Buy According to Billionaire Chris Rokos. In this article, we are going to ...

Tech stocks are battered due to tariff woes and macro uncertainties. Investors are concerned about trade wars leading to a ...

Running a business is not easy. You balance deadlines, oversee teams, and work to stay ahead of competitors—all while trying to keep expenses down. Many owners feel tied to outdated […] ...

We recently published a list of Jeff Smith’s Top 10 Activist Targets and Their Returns Compared to the S&P 500. In this ...

What’s the difference between CRM and FSM? Learn how CRM manages customer relationships while FSM optimizes field service operations.