Starting your career? The right entry-level job can set you up for long-term success. Here are four roles that can give you a ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Explore small business ideas that you can start from home. Turn your skills into income with these simple and profitable ...

Noticing that a customer is looking for a specific item or offering assistance before they ask — shows customers that they ...

Manipal Academy of BFSI trains 10,000 bank recruits annually, shaping the future workforce of the industry. Interview with President.

Ever feel like there just aren’t enough hours in the day? Small business owners know the struggle. Between answering emails, ...

Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation — instead, AI can enhance personalization.

According to recent reports, 22% of workers' skills will be outdated by 2030. Take a look back at job skills that were once ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Around 800,000 years ago one of our distant ancestors banged two rocks together and created a fire at a cave entrance ...