UK insurers have been urged to improve their claim handling skills after the UK’s financial watchdog found “concerning ...

AI and rapidly changing customer expectations are driving the evolution of the customer service function,” Gartner’s Brad ...

This initiative is poised to revolutionise their in-house capabilities, backed by the launch of the VAssist tool to build efficiencies in contact centre processes, a statement said.

Ultimately, the future of business belongs to those who can master the art and science of customer experience.

NEW YORK, July 17, 2025 (GLOBE NEWSWIRE) -- Traliant, a leader in online compliance training, today announced the launch of Soft Skills Microlearning, a new series of short, high-impact courses ...