Panaji: The directorate of public grievances (DPG) plans to roll out a mobile app for citizens to file complaints, upload ...

AI tools have come under scrutiny in recent months from data protection authorities across Europe. View on euronews ...

Ticketing software should offer ample customization and third-party integration options, which will help you establish ...

Next time you’re confronted by an angry customer, be prepared to LEAP into action. If you have any customer service staff, make sure you train them to do the same. Get it done – today!

STAMFORD, Conn.--(BUSINESS WIRE)-- The increasing integration of applications for managing customer experience (CX) is changing how enterprises monitor, understand and improve interactions and ...

Consumers have been frustrated by dismissive, unfair, and otherwise unacceptable customer service since the dawn of commerce. One of the earliest recorded complaints was lodged in 1750 B.C. by a ...

SUPPLEMENTARY INFORMATION: (printed page 24191) Title: National Consumer Complaint Database. OMB Control Number: 2126-0067. Type of Request: Revision of a currently approved ICR. Respondents: ...

Look for customer lifecycle software that provides not only the big-picture view, detailing things like your overall sales performance and ROI, but also individual campaign and automation reports, the ...

Alexa Anderson protested the participation of a biological male in the Oregon girls' high jump, raising concerns over fairness and women's sports rights under Title IX.

A customer receives a message about supporting breast cancer research by ordering a pink can. Reduce Operating Costs Implementing an effective communications software can also have a direct impact on ...