Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Addressing the rise of customer incivility in frontline industries requires a multifaceted approach that prioritizes the well ...

Discover why leading companies say AI works best when paired with people — featuring insights from FedEx, Marriott and more ...

San Antonio, TX – Texas Best Movers, a respected moving company based in San Antonio, has announced the implementation of a series of upgrades to its core service offerings. Under the leadership of ...

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

The company then works alongside your team, training them and ensuring your staff executes the plan for best ... for a full-service solution for growth, Simon-Kucher & Partners offers pricing ...

We've reached a point where customers won't wait even a few seconds for an app to load or a login to work. In this new era of digital impatience, CIAM platforms have become business critical, serving ...

undergo customer service training at its main office in Pasay City on May 15, 2025. The first training was for those deployed at the NAIA, but the OTS plans to conduct the same training nationwide in ...