Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Addressing the rise of customer incivility in frontline industries requires a multifaceted approach that prioritizes the well ...

Discover why leading companies say AI works best when paired with people — featuring insights from FedEx, Marriott and more ...