ScotRail has unveiled a £18m plan to try and improve its performance for passengers. Leasing three extra trains and hiring more staff - including 55 drivers and 30 conductors - is part of the bid ...

United Airlines wants to be 12 percent better. Yippee! One supposes we should be ecstatic that a U.S. airline is openly talking about trying to improve the quality of service they provide. But a ...

Here's a recap: 15 of the most important places to make service improvement in your business, in order to get 2015 off to a fabulous start. 1. Are you easy to use? You won’t know until you try.

Under an agreement between the MBTA and Keolis Commuter Services, the areas of focus over the next five months include on-time performance, staffing, operations, equipment maintenance, customer ...

Rep. Cuellar’s Government Customer Service Improvement Act, which unanimously passed the House’s government reform committee last month, would require agencies such as the Transportation ...

All ministries must have customer service improvement plans in place by the end of April 2018 as mandated by the Public Sector Transformation and Modernisation Programme. The aim is to reduc ...

ScotRail unveils customer service improvement plan. Published. 22 March 2019. Share. close panel. Share page. Copy link. ... though ScotRail has warned it takes up to 12 months to train them up.

ScotRail unveils customer service improvement plan. 22 March 2019. ... ScotRail has unveiled a £18m plan to try and improve its ... though ScotRail has warned it takes up to 12 months to train ...

ScotRail has unveiled a £18m plan to try and improve its performance for passengers. Leasing three extra trains and hiring more staff - including 55 drivers and 30 conductors - is part of the bid ...