A snapshot of the CX market: aligning customer expectations with company strategies. Global and local CX leaders, strategy, ...

Here’s how for-profit company sales teams can borrow from nonprofit practice to strengthen their CRM strategy.

Granicus' acquisition of Indigov aims to strengthen digital engagement and constituent management for government agencies.

Much like deciding the right client headcount, choosing whether to fire a customer or turn away new business represents an ...

A strategic collaboration between NTT Data and AWS will see a local initiative help international clients modernise their ...

Jennifer O’Carroll given the undertakings in response to claims she made about how CEO Karl Bohlin has been running the ...

With the claim identified, it’s crucial to be selective in required disclosures, whereby excess data is treated as a ...

Rachel Reeves targets tax partnerships in crackdown on wealthy Britons: The FT’s political and tax teams on the chancellor’s ...

Granicus, a global leader in customer experience technologies and services for government, today announced the acquisition of Indigov, a leading provider of constituent relationship solutions for ...

Oil prices staged a rebound today, recovering from their recent five-month lows', Konstantinos Chrysikos, Head of Customer Relationship Management at Kudotrade, highlighted.

Both companies are riding on the AI wave, but near-term growth looks slightly stronger for Adobe. The consensus estimates for ...