A snapshot of the CX market: aligning customer expectations with company strategies. Global and local CX leaders, strategy, ...

Here’s how for-profit company sales teams can borrow from nonprofit practice to strengthen their CRM strategy.

Granicus' acquisition of Indigov aims to strengthen digital engagement and constituent management for government agencies.

Much like deciding the right client headcount, choosing whether to fire a customer or turn away new business represents an ...

A strategic collaboration between NTT Data and AWS will see a local initiative help international clients modernise their ...