South East Water is on the cusp of going live with two Salesforce AI services that it hopes will allow customer service agents to resolve calls faster, improving customer experience and satisfaction.

He says the capabilities of AI chatbots are overhyped, but anticipates dramatic tech advances that will change the workplace ...

As the “AI arms race” continues to evolve, countries are increasingly beginning to realize the efforts they need to expend to ...

Despite the popularity of artificial intelligence-powered chatbots, one tech leader says the future of AI advancement is in ...

Salesforce CEO Marc Benioff is the latest to tout AI agents as the next advancement of artificial intelligence technologies.

Salesforce Inc (NYSE:CRM) is a cloud-based CRM software company that has gained significant attention after the launch of ...

Even if Salesforce and Adobe continue to surge higher, they wouldn't be able to impact the Vanguard Tech ETF meaningfully. As ...

providing an engaging glimpse into Agentforce, a component of the Salesforce platform designed for deploying autonomous AI agents. The event highlighted Agentforce's tools and pre-built agents, ...

Salesforce announced Testing Center, a platform that lets enterprises test AI agents responses without touching sensitive information.

VentureBeat's viewing of the AI Agent Space revealed only 19 distinct agent models available for use, a fry cry from cloud rivals.

TD Cowen analyst Derrick Wood raised the firm’s price target on Salesforce (CRM) to $340 from $290 and keeps a Hold rating on the shares. The ...

Cyber Week sales of over $300 billion will account for 23% of holiday 2024 purchases. The post Salesforce: AI will drive $61 ...