NY, released survey results showing hundreds of patients of Optum-owned providers faced billing, customer service and care ...

Secretary of Veterans Affairs Doug Collins describes a focus on 'customer service' as he settles into his role leading the ...

My mother was a nurse—a community health nurse cum midwife. Therefore, I grew up around clinics and hospitals. While friends ...

About 36% of Optum patients who responded reported serious customer service issues that have interfered with their care. Optum says it understands the frustrations some of its patients have been ...

Our patients are going to see great care go to absolutely excellent care and we want to be the regional leader,” said CEO Donovan Blackburn.

It was 2024—a point at which most people in America considered the pandemic long since over. But it wasn’t for me. Some days, ...

Therapy in nursing homes has been shaped in recent years by the shift to a patient-centered model, with providers pointing to staff shortages, ...

A contingent of healthcare experts and others, along with U.S. Rep. Pat Ryan, decried this week the Trump administration cuts ...

Artificial intelligence is changing how businesses operate. Leaders everywhere are asking one big question: “How can I stay ahead?” The speed of AI’s growth, combined with endless industry terms and ...

It’s a question that looms over Pete McCanna, CEO of Baylor Scott & White Health.  In Texas, where everything is bigger, his ...

York, Pa.-based WellSpan Health has become a “continuous innovation engine” able to rapidly scale new technologies like AI, ...