Exotel’s solution automates appointment reminders using intelligent call routing and multi-touch follow-ups, ensuring ...

The healthcare landscape is undergoing a dramatic transformation. Patients today are no longer passive recipients of care. Armed with information and empowered by choice, they expect a patient ...

Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients.

Today’s patients have become much better-informed customers of healthcare services, bringing increasingly higher expectations for personalized care offered via an ever-widening range of high ...

The study found that despite 36% of patients using telehealth, four times higher than the previous year, they also report limited services and inconsistent care and lower satisfaction than in 2020.

Patients of Optum-owned medical providers in the Hudson Valley are struggling with inaccurate medical bills, poor customer service and declining quality of care stemming from the national health ...

Building that holistic experience starts by analyzing the end-to-end journey across the care continuum. In an individual’s lifetime, they will be both a patient and a customer.