The British telecom giants earlier said it planned to cut up to 55,000 jobs by 2030. The company has turned to AI to reinvent ...

BT CEO Allison Kirkby warned that AI advancements could lead to further job cuts beyond the 55,000 already planned by 2030.

Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer ...

As others roll back use of tech due to quality, customers preferring to talk to humans Not content with a corporate blueprint ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Artificial intelligence is also playing a growing role in these layoffs. Klarna's CEO revealed that the company has cut 40% ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

The buy-now-pay-later pioneer says automation may herald a recession, but letting people pay for pizza in installments will ...

Klarna CEO Sebastian Siemiatkowski revealed that the company has cut 40% of jobs partly because of AI investments. Just this past week, the AI-powered payments and commerce network launched a CEO ...

After using AI to replace the work of 700 employees, Klarna CEO Sebastian Siemiatkowski says offering human customer service ...

The CEO of payments company Klarna has warned that AI could lead to job cuts and a recession. Sebastian Siemiatkowski said he believed AI would increasingly replace white-collar jobs. Klarna ...