Rather than replacing human representatives, the tool was created to support staff by providing clear, plain-language responses during customer interactions.

BT CEO Allison Kirkby warned that AI advancements could lead to further job cuts beyond the 55,000 already planned by 2030.

The formerly state-owned telecoms biz said in 2023 that it aimed to shed as many as 55,000 jobs by 2030, equating to 42 ...

UK workers must shift from "trepidation" to "exhilaration" when it comes to AI or risk being left behind by those already ...

Like blockchain, AI is a legitimate technological innovation with real, transformative potential.

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

AI tools are reducing the need for new hires, especially in engineering, marketing, and customer service. The headlines say ...

Klarna opens a direct line to CEO Sebastian Siemiatkowski for its customers to offer feedback and ask questions – with the ...

I asked an AI chatbot based on Klarna's CEO to share its views on artificial intelligence.

Find out how Klarna achieved profitability and what credit unions can learn about leveraging technology for their members.

Remember when everything was ‘blockchain’? AI will plateau just like other hyped-up technologies in the past – but that doesn ...