You can have the flashiest product, the slickest marketing and cutting-edge tech, but if people don’t trust you, none of it ...

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise And Delight: Small gestures, from personalized thank-you notes to ...

The program consisted of an intensively interactive masterclass targeting general managers and deputy general managers ...

Teams become energized when they see the direct impact of their work on customer success. And happy employees = happy customers. The trust and loyalty you cultivate with your teams has a direct ...

Eighty-six percent of employees that view their company as socially responsible are more engaged at work, leading to better productivity and better customer service. Happy employees produce happy ...

Sluggish economy or not, Super Happy Mart general manager Jae Kim said it’s full steam ahead and let the chips fall where ...

A happy employee is not only likely to stay on the job longer, but also provide better service to customers and be more productive. That was the consensus of a panel of executives at the ...

Amazon has confirmed it will be closing its depot in Newport and relocating all staff. The online retail giant will be ...

Improving the employee experience is also key to enhancing and improving the customer journey. “The old adage of happy employees make happy customers remains true. Forward-thinking organizations ...