That technology will likely change and influence legacy processes, like customer service, loyalty and marketing, which retailers hope will entice and excite ... convince the board of directors ...

In order to stay on top, the company focuses on key areas that may seem obvious to some, including safety, customer service ... from growth across the board. Because of the company's increasing ...

Andrew Sheen, managing director of Irish Ferries, tells Robert McHugh about his ambitious plans for the company and what the ...

Additionally, in 2017 and 2020, LG earned the Innovation Award for its successful efforts to enhance vehicle performance and ...

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...

AI is the next big thing in customer service. At least, that’s what everyone says. And they’re not wrong. Businesses are ditching clunky old chatbots in favor of smarter AI agents, promising ...

"Mike" Duncan, one of the Governors of the United States Postal Service, today announced that he is resigning his position on the board of governors due to health reasons. His resignation is ...

Cadillac ranks third in customer satisfaction for the Premium Brands segment in the annual J.D. Power 2025 U.S. Customer Service Index (CSI) Study, putting it well above average and matching its ...

David Mack, Nassau County's MTA Board member, did not respond to requests ... His wife, Julia San Pietro, 55, a Verizon customer service representative, added: "Whatever doesn’t come out of ...

Sky, the owner of Sky News, has announced 2,000 jobs at its customer service centres are at risk. The company said its proposals, including the closure of three UK sites, would affect 7% of its ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would swiftly improve the agency’s customer service and slash its payment ...