As a third-generation leader of Canadian retailer Harry Rosen Inc., Ian Rosen ’16 MBA launched an e-commerce makeover that ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.

SEPTA reported its highest score in its quarterly customer satisfaction surveys on Thursday. The transit authority averages a ...

(MENAFN- Orient Planet Group) 10 July 2025- Unifonic, the leading conversational AI platform and SaaS (Software as a Service) provider in the Middle East, successfully convened its second Customer ...

Unifonic, the leading conversational AI platform and SaaS (Software as a Service) provider in the Middle East, successfully convened its second Customer Advisory Board (CAB) meeting recently. The ...

In fact, it's one of the biggest complaints people have about the service, and it's entirely valid. So, how do you actually reach Starlink customer service?

The Washington County Service Authority Board of Commissioners has launched an internal investigation after the recent dismissal of longtime General Manager Robbie ...

Denver's Career Service Board voted Monday to allow merit to be decided when considering layoffs, reducing the consideration of seniority in cuts.

Dozens of mourners and global stars gathered in Diogo Jota and Andre Silva’s hometown of Gondomar for the service ...

Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the best small-business-friendly CRM software we've tested.

Denver Career Service Board approved a change to the policy known as "Rule 14" which gave workers protection based on years of service, making way for widespread layoffs.