Artificial intelligence is helping banks and credit unions reduce friction points in their customer experiences and more, per ...

Your Customers Live on Mobile.Your Service Doesn't.New research reveals the shocking disconnect between how retail leaders communicate personally vs. how they serve customers.Key Insights:46% of ...

Well, in an attempt to make things better for the consumers, Oppo has announced a very big upgrade to its customer service systems. The system is being powered by its AndesGPT LLM and uses generative ...

Discover why HubSpot's multi-hub CRM platform, AI-driven innovation, and strong growth potential position it as a top choice ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.