As I am working on the lists of remote job leads most days of the week, I come across a ton of companies I've never hear ...

Maintained a 98% customer satisfaction score over 12 months by consistently resolving issues on the first contact and providing clear follow-up communication. The best skills for your resume are those ...

The Gen Z stare is unsettling managers and confusing workplaces. But it’s more than just eye contact -- it’s about shifting ...

Aurum Fix is a new AI-powered trading software designed for efficient crypto and multi-asset trading. It offers auto/manual ...

Heimdal reports a surge in AI impersonation scams, predicting the conversational AI market will rise significantly. Scammers ...

Statistics Canada stated in the 2013 report released June of 2015 approximately 12.7 million volunteers contribute 1.96 ...

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Anyone can develop communication intelligence (CQ) through dedication, intentional practice, and mindful application of ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.

We spoke to a Chief Product Officer who told us that to build great products you need a deep knowledge of technology, the ...

Evolve now or risk being left behind' - Sara Cerruti, Vice President Global Customer Transformation for PTC ServiceMax shares ...

Your Customers Live on Mobile.Your Service Doesn't.New research reveals the shocking disconnect between how retail leaders communicate personally vs. how they serve customers.Key Insights:46% of ...