Entergy's constructive relationships with regulators in most of its service territories have been a positive for shareholders by reducing regulatory risk and supporting consistent earnings growth.

MGE has a subsidiary that owns and leases electric generation in the partially owned Elm Road units and the West Campus Cogeneration Facility. The subsidiary is allowed a return on equity above 12% ...

The airline and the union have now reached a deal. But pathetic and irresponsible does not begin to describe the “customer ...

Jonathan Hunt, MARTA's chief legal counsel, appointed as interim CEO, supported by a strategic advisory group led by former MARTA chief Keith Parker.

The Signal Mountain Council, acting as the town’s Water Board, heard an appeal for a water leak adjustment for property owners at 12 Highdown Court. The leak occurred on the customer’s side of the ...

During my visit to the United Kingdom, I came across a customer care initiative in UK supermarkets where they provided a free notice board for customers to place adverts .....buy, sell, or give away ...

A Worcestershire social landlord has appointed a new board member. Jane Porter has joined Platform Housing Group as a non-executive director and will also serve on the group audit and risk committee.

The Rhode Island Public Transit Authority Board of Directors postponed a vote on service cuts after Gov. Dan McKee asked the board to develop a new proposal.

Dutch airline KLM confirmed on Wednesday that its customers were affected by a leak of personal data, blaming an issue with an external platform used to manage customer service. As a result, it was ...

The 1 Big Mistake Companies Are Making by Adding AI to Customer Service Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

Members of Civic Federal Credit Union have reported long hold times and trouble accessing their accounts following a recent merger.

Artificial intelligence is helping banks and credit unions reduce friction points in their customer experiences and more, per new research from American Banker.