Many incumbent banks in Southeast Asian have failed to modernize their core banking systems, focusing instead on enhancing front-end channels such as mobile and Internet banking, as well as customer ...

CH 17 and The Expertin have formalised a strategic partnership to enhance customer relationship management (CRM) and loyalty ...

Mria CRM brings customer relationship management into Jira, the platform of choice for managing product delivery, support and ...

Personalized, relationship-driven engagement is becoming a key strategy for brands aiming to build meaningful, long-term relationships with their customers.

Rocket CRM, a technology provider, has introduced enhancements to its CRM automation system, designed to streamline customer ...

Banks should be using AI to move customer interactions beyond the purely transactional to the intelligence-based to stay ...

Relationship marketing is more than just sending “Happy Birthday” emails or offering loyalty points to your customers. It is ...

Office relationships between managers and subordinates pose liability issues, with experts recommending disclosure policies and "love contracts" to manage conflicts.

As an early-career mid-senior Business Relationship Manager in the bustling corridors of HM Treasury, where policy meets technology at the core of UK decision-making, I am pursuing part time ...