Developing ways to measure your customers’ success and happiness with your business is key to maintaining their loyalty and ...

Law firm leaders must ensure their associates understand that relationship building, not just tactical expertise, is key to ...

Yet few companies have come to terms with the implications of that idea for their marketing management. Oldsmobile, for example, enjoyed outstanding brand equity with many customers through the 1980s.

Automattic, which owns and operates WordPress, has acquired relationship management startup Clay for an undisclosed amount, the companies announced on Thursday. Clay has raised a total of $8 million ...