Since then, organizations have been chasing the promise of AI and its ability to simulate human interactions with consumers across the customer journey with varying degrees of success. Communication ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

At All-Star weekend ahead of the contest, Irving opened up on his skills and revealed the secret behind how he achieved such. "The secret to my handles: big hands. I was born with some big hands.

We’ve upskilled our customer service reps with both soft and hard skills to help shoppers feel happier in their skin and enjoy the best products for them. Here are 16 of the most important hard and ...

NEW YORK--(BUSINESS WIRE)--Kustomer, the leader in AI-powered customer service, today announced two powerful new features, Tasks and Skills-Based Routing, designed to enhance internal workflow ...

Effective Customer Handling Skills. The ability to effectively handle customer complaints and problems is vital for your customer service associates. Though providing outstanding service ...

Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...

I also learned that no matter how well prepared you are, there is always a person or a situation that can best you. I don’t care how perfect a shop is or how excellent your customer service skills are ...