AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an ...

Noticing that a customer is looking for a specific item or offering assistance before they ask — shows customers that they ...

Explore small business ideas that you can start from home. Turn your skills into income with these simple and profitable ...

Continuously investing in the development of your sales team's skills can positively impact their selling efforts.

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

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Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

World Economic Forum (WEF) report reveals the most in demand jobs and skills as industry roles rapidly ... roles such as talent management and customer service. The demand for tech workers is ...

One of them, 44-year-old Nurisham Yusoff, highlighted that the weapon-handling skills he had acquired during his time in the Singapore Armed Forces (SAF) could help in his intention to join the ...