Consumers have been frustrated by dismissive, unfair, and otherwise unacceptable customer ... complaint, while only a small fraction said social media was their first choice. "When you're really ...

Though the goal of social media engagement is positive interaction, there are times when you must address customer complaints. If your business has adopted a social media engagement policy ...

Melissa Osborne, owner of Creations by Oz, refunded two of her customers $5 to cover the cost of parking tickets they got for ...

In your store, or on the phone, is a customer. To describe them as angry would be an understatement. It might be because the delivery company stuffed up their order or your servers crashed.

and they see me nice and busy and it’s 'green eyes'. "Their cafés have increased trade on the back of my success. I put tables and chairs out for my customers, which get full, and I tell them ...

An expert says superannuation fund HESTA has failed in its duty of care to customers as dozens report they still cannot ...

For every complaint expressed ... and never get angry. A sympathetic ear, a sincere apology, and an honest effort to correct the situation are likely to be the most productive. Unlike opportunists, ...

The backlash against pet parents reflects deeper anxieties about who gets to define what counts as a real family.

The utilities contend records PURA turned over to the companies are “incomplete, evasive, and noncompliant with the Court’s ...

In games, people sometimes use cheat codes to play their game conveniently. If life is a game, people also use some tricks to ...

Grocery workers told 5280 that understaffing is so severe that they often can’t put food on the shelves before it spoils, let ...