the principles and best practices you can apply to your own internal customer service training to enable you to provide the best customer service possible within your company. (If you would ...

Customer service training in best practices doesn't have to be dull to be effective. I advocate the opposite approach, believing that the more colorfully you frame principles and best practices ...

A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

What Is Customer Service? The best customer service and QM training I ever got was at the Ritz. This is not to diminish the training I’ve received at my various employers, but not many companies ...

Progressive has tens of thousands of customer service agents and has high costs in training them. Using a finetuned large language model, the students created a chatbot that can supplement the ...