The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Discover why leading companies say AI works best when paired with people — featuring insights from FedEx, Marriott and more ...

San Antonio, TX – Texas Best Movers, a respected moving company based in San Antonio, has announced the implementation of a series of upgrades to its core service offerings. Under the leadership of ...

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

We've reached a point where customers won't wait even a few seconds for an app to load or a login to work. In this new era of digital impatience, CIAM platforms have become business critical, serving ...

The top five retail opportunities: leverage AI, implement unified commerce, increase e-commerce sales, improve customer service ... spend 26 hours on technology training in their first month ...

Long-lasting customers are built in the call center, and the ICE Customer Service solution can help ... Optimal Blue CEO Joe Tyrrell said it best in his recent keynote at the Optimal Blue Summit ...

“We can understand sarcasm, irony, and we can understand that you’re actually maybe not in the best mood ... and even curse as part of customer service training.

"It's no wonder that hands-on customer service training, especially conflict de-escalation, was among the most requested training by employees. They're asking for real skills to handle tough ...