Big Data and Analytics Cloud AWS Boosts AI for Connect Contact Center Product Amazon Connect initially disrupted with a pay-per-use price model but is now flexing its artificial intelligence muscles.

Amazon Connect is another example of how AWS is moving up the cloud food chain after gaining a dominant position in infrastructure as a service.

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...

AWS recently introduced Console-to-Code, offering a new capability to transform actions executed in the console into reusable code for AWS CDK and CloudFormation. This generative AI feature is ...

AWS introduced Amazon Connect, its customer service-oriented product, some years ago, putting it smack dab in the middle of enterprise applications. It also places the company in the position of ...

SEATTLE--(BUSINESS WIRE)--Today at Enterprise Connect, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), shared new business momentum milestones and announced three new ...