The future of retail CX is a combination of humans and automation. AI can handle the IQ side of service, such as automating ...

The empowered shopper doesn't need to see more ads. They need to see better ones: ads that anticipate needs and respect ...

Customer experience (CX) is how you build your edge in a post-price point era. Your brand must create value through a blend ...

Walmart announced Tuesday that it has struck a deal with OpenAI to allow shoppers to make purchases directly through ...

Wishbone Site Furnishings became beloved and successful for its dedication to creating environmentally sustainable products ...

The ransomware group known as Scattered Spider (UNC3944 / Octo Tempest) has already made headlines this year, with its ...

The old peak season playbook is dead. If you're still hiring 500 percent more temp workers, scrambling to find missing orders ...

International and domestic brands need to deliver consistent value and quality at every stage of the customer journey, from ...

Recent Garter data reveals several key trends that will define the 2025 holiday retail environment, including marketing ...

In an era of agentic commerce and personalized e-commerce, retailers need to move away from legacy technologies and implement ...

Advertisers should be able to measure and report performance in whatever way suits their business without compromising how ...

With the help of artificial intelligence, brands can break free from rigid segmentation and deliver hyper-relevant ...